Here you will find the answers to the questions we receive most often. Is your question not listed? Email us at korelle.care@gmail.com or use the contact form, we are happy to help.
Ordering and shipping
What does shipping cost?
Shipping within the Netherlands costs €4.95 and is free from €30. Within the rest of Europe we ship from €7.99, you see the exact rate at checkout.
How quickly will I receive my order?
Your order is shipped the next working day with PostNL and, within the Netherlands, usually delivered in 1 to 2 working days. Delivery to the rest of Europe takes a few days longer.
Can I track my parcel?
Yes. As soon as your parcel is on its way you automatically receive an email with track and trace.
Do I get a free gift with my order?
Yes, with every order from €50 we add a little present to your parcel.
Returns
Can I return my order?
You have 14 days to change your mind from the moment you receive your order. Unopened products in their original packaging can be returned. You can read exactly how this works on our Shipping & Returns page.
My product arrived damaged, what now?
We will sort that out. Send us an email with a photo of the product and the packaging at korelle.care@gmail.com and we will arrange a suitable solution.
Products and authenticity
Are your products 100% authentic?
Yes. Every product comes directly from Korea and is personally selected in Seoul. We work only with official sources, so you can be sure you have the real product in your hands.
How do I know which products suit my skin?
Take our skin test. You answer a few short questions and receive a tailored routine from our selection. If you are not sure, feel free to email us for personal advice.
What about the shelf life?
Korean packaging shows the production date or the best before date. In addition, after opening the PAO symbol on the packaging applies: if it says 12M, for example, the product can be used for 12 months after opening.
Payment and account
How can I pay?
You pay through Shopify's secure checkout. The available payment methods, including iDEAL, are shown at checkout.
Do I need an account to order?
No, you can also order as a guest. With a free account you automatically collect Glows with every order, which you exchange for a discount.
What is KORELLE Rewards?
Our loyalty program. You collect Glows with every purchase and exchange them for a discount or free shipping. You can read all about it on the KORELLE Rewards page.
Another question?
Email us at korelle.care@gmail.com. We will respond as soon as possible.